Shipping policy

Thank you for shopping with us. We work with trusted fulfillment partners to get your order to you as quickly and safely as possible.

Order Processing & Shipping Time

All orders are processed and shipped as soon as possible. Please allow up to 30 days from the date of purchase for your order to be shipped.

Shipping times may vary depending on product availability, destination, carrier delays, customs, weather, holidays, and other circumstances outside our control.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking Information

Tracking information may take several days to become active after your order has been shipped. Please allow some time for the carrier's tracking system to update.

Delays

While we do our best to meet estimated shipping times, we cannot guarantee delivery dates. Delays may occur due to circumstances beyond our control, including carrier disruptions, customs processing, severe weather, or unusually high order volumes.

Incorrect Shipping Information

Please make sure your shipping address is accurate before completing your purchase. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us at support@runreindeer.store and provide your order number. We will work with the shipping carrier to help resolve the issue.

Contact Us

For questions regarding your order or shipping, please contact us:

Email: support@runreindeer.store
Store: Reindeer Runaway

Important: The 30-day period above refers to the time allowed for us to ship the order, not necessarily the time required for the package to be delivered.